[spb_toggle title=”QUESTIONS ABOUT THE PAYMENT METHOD” open=”false” width=”1\/1″ el_position=”first last”]<\/p>\n
Payment must be made when the order is placed online by the Customer. The amounts paid cannot be considered as installments or payments on account.<\/span><\/p>\n All orders are payable in Euros.<\/span><\/p>\n To pay for the order, the customer has three payment methods (see details below):<\/span><\/p>\n PAYMENT VIA PAYPAL<\/b><\/span><\/p>\n If you have a Paypal account you can pay your order directly online. After choosing the payment method you will be redirected to the Paypal site. Enter your details and proceed with the payment. Beneficiary heading: “TOMA SRL” The purpose of the transfer must include the customer order number to correctly associate the payment with the related order.<\/span><\/p>\n [\/spb_toggle] [spb_toggle title=”SHIPPING AND DELIVERY QUESTIONS” open=”false” width=”1\/1″ el_position=”first last”]<\/p>\n 1. <\/b><\/span>How should I behave in case of damage during transport?<\/b><\/span><\/p>\n All packages sent by TOMA SRL are covered by <\/span>insurance. Attention for being entitled to compensation it is essential to report the accident at the time of unloading, by writing on the courier’s bulletin: undamaged package, pallet \/ cardboard, damaged package, open cellophane, scratched, torn. No disputes will be accepted without notes on the bulletin. Reporting procedure<\/b><\/span><\/p>\n To make the report, send to the address<\/span><\/b>\u00a0” shop@tomayouniform.com<\/a>\u00a0 <\/span>” <\/b>n \u00b0 2\/3 photographs of the damaged product, of the packaging and of the bulletin with anomaly annotation found, indicating in the email the order code and the delivery date. 2. How will my order be shipped?<\/b><\/span><\/p>\n For shipments we use different couriers based on the package to be sent, the shipping cost is shown directly on the cart. 3. How is my package packed?<\/b><\/span><\/p>\n The material usually used for packaging is cardboard and nylon bags \/ film; more bulky packages will be shipped on pallets closed with white nylon. Particular attention must be paid during transport to the movement of the goods, respecting the signs printed on the cardboard.<\/span><\/p>\n [su_divider top=”no” style=”dotted” size=”1″]<\/span><\/p>\n 4. When do delivery times start?<\/b><\/p>\n Each item on sale on the site shows the delivery times (working days) in the form, the latter starting from the moment in which the payment was received. 7. Is it possible to have delivery to the floor?<\/b><\/span><\/p>\n Add your products to the cart and, when indicating the shipping method you prefer, select Delivery to the Plan. Delivery to the floor includes an additional cost of 2.00 euros 8. Can I open the packages in front of the courier?<\/b><\/span><\/p>\n Packages cannot be opened in front of the courier; any anomaly found must be written on the courier’s bulletin: undamaged package, pallet \/ cardboard, damaged package, open cellophane, scratched, torn. No disputes will be accepted without notes on the bulletin. 9. Can I be notified before delivery?<\/b><\/span><\/p>\n TOMA SRL notifies its customers by email when the order is shipped; subsequently the courier in charge will notify the customer via e-mail and in the case of large packages \/ pallets the courier will make an appointment for unloading. 10. Do you also ship abroad?<\/b><\/span><\/p>\n Yes, we ship to all European Union countries; for shipping rates abroad (European Union) request a quote to <\/span>shop@tomayouniform.com<\/a><\/b><\/p>\n [su_divider top=”no” style=”dotted” size=”1″] [\/spb_toggle] [spb_toggle title=”HOW DOES THE WARRANTY ON THE PRODUCTS PURCHASED WORK?” open=”false” width=”1\/1″ el_position=”first last”]<\/p>\n All products sold by “TOMA SRL” are covered by the manufacturer’s standard warranty and 24-month warranty for lack of conformity, pursuant to DL 24\/02. To obtain warranty service, the Customer must keep the invoice for the goods purchased. The 24-month warranty pursuant to Legislative Decree 24\/02 applies to products that present a lack of conformity,<\/b> provided that the product itself is used correctly, in accordance with its intended use and as provided in the attached technical documentation and is reserved to the private consumer.<\/b><\/span><\/p>\n In case of lack of conformity, “TOMA SRL” provides for the restoration of the conformity of the product by replacement until the termination of the contract. In the event that “TOMA SRL” is not able to give its customer a product under warranty (restored or replaced), the latter may proceed at its own discretion to return the entire amount paid or to replace it with a product with features equal or superior.<\/span><\/p>\n “TOMA SRL” does not accept returns that are damaged, but kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents \/ additives or products damaged by the customer due to inexperience will not be replaced or refunded.<\/span><\/p>\n [\/spb_toggle] [spb_toggle title=”QUESTIONS ABOUT ORDERS” open=”false” width=”1\/1″ el_position=”first last”]<\/p>\n 1. <\/b><\/span>How can I view the status of my order?<\/b><\/span><\/p>\n To view the status of your order, simply log in to your “Account” via login and password. Legend of states:<\/span><\/p>\n [su_divider top=”no” style=”dotted” size=”1″]<\/span><\/p>\n 2. <\/b>How do you place an order?<\/b><\/span><\/p>\n Once you have found the product you need, click on the “Add to cart” button. To complete the order, follow the instructions for the checkout process. The order will not be forwarded until the end of the checkout process, which is divided into five steps:<\/span><\/p>\n A. Order summary [su_divider top=”no” style=”dotted” size=”1″]<\/span><\/p>\n 3. <\/b>What happens once the order is sent<\/b><\/span><\/p>\n You will be sent an e-mail confirming the purchase order with a summary of your order and, within 24 \/ 48h, a further confirmation of the order by “TOMA SRL”. Based on the chosen payment method your order will be processed in the following ways:<\/span><\/p>\n [su_divider top=”no” style=”dotted” size=”1″]<\/span><\/p>\n 4. <\/b>I have not received any order confirmation via email, what should I do?<\/b><\/span><\/p>\n In very rare cases it may happen that you do not receive any e-mail confirming registration or order, the causes may be different. If you have not received any e-mails, please contact the online customer service from Monday to Friday from 15.00 to 18.00, or write to <\/span><\/b>” shop@tomayouniform.com<\/a>\u00a0 <\/span>“<\/p>\n [su_divider top=”no” style=”dotted” size=”1″]<\/span><\/p>\n 5. Can I change my order?<\/b><\/span><\/p>\n If the order has entered the shipping process, you will not be able to make any changes.<\/span><\/p>\n\n
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\nPAYMENT BY BANK TRANSFER<\/b><\/span><\/p>\n
\n<\/span>Iban code: IT39 H 03111 68810 000000000344
\n<\/span>International code: SWIFT BLOPIT22
\n<\/span>Bank: UBI BANCA SPA FIL. APPIGNANO (MC)<\/span><\/p>\n
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\n<\/span>B. Access as a new customer by entering the email or as an existing customer via login and password
\nC. Entry or confirmation of personal data
\nD. On the shopping cart the choice of the city of dispatch and the method of payment with verification of any additional expenses.
\nE. Order confirmation<\/p>\n\n